Terms and Conditions
Last updated: August, 2025
At 360io LLC (“360io,” “we,” “our,” or “us”), your privacy matters. This Privacy Policy explains how we collect, use, store, and share information when you use our platform, applications, website, and services (collectively, the “Services”). By using the Services, you agree to the terms of this Privacy Policy.
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1. Information We Collect
We may collect the following types of information:
Account Information: name, email, phone number, company details, and billing information.
Usage Data: how you interact with the Services, including login activity, device information, and app interactions.
Content: files, documents, images, videos, or live streams you upload or share.
Communications: any messages you send to us, including support requests.
2. How We Use Information
We use collected information to: provide, maintain, and improve the Services; personalize user experience (e.g., white-label branding); process payments and manage subscriptions; communicate updates, support, and promotions; ensure compliance with legal obligations.
3. How We Share Information
We do not sell personal information. We may share information with:
Service Providers who help us operate the Services (e.g., hosting, payment processing, integrations).
Legal Authorities if required to comply with law or protect rights, safety, and property.
Business Transfers if 360io undergoes a merger, acquisition, or sale of assets.
4. Data Retention
We retain account and billing information for as long as your account is active and as required by law. Content (e.g., patient files, live streams, before/after images) may be deleted upon account termination, subject to legal or regulatory retention requirements.
5. Security
We implement reasonable safeguards to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection.
6. Client Responsibility for Content
Clients are solely responsible for the accuracy, legality, and sharing of content uploaded to the Services. Clients must ensure that all individuals appearing in live streams, before-and-after content, or shared media are over the age of 18 and have provided the required consents and authorizations. 360io does not verify or monitor such content and is not liable for compliance failures.
7. SMS Communications
By opting in to receive SMS communications from 360io, you consent to receive promotional offers, service updates, and important notifications. You may opt out at any time by replying “STOP.” Standard message and data rates may apply.
8. Your Rights
Depending on your location, you may have rights to: access and obtain a copy of your personal data; request correction or deletion of your personal data; opt out of certain communications. To exercise these rights, contact us at [Insert Contact Email].
9. International Users
The Services are operated from the United States. If you access the Services from outside the U.S., you consent to the transfer and storage of your information in the U.S.
10. Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website, and continued use of the Services means you accept the updated policy.
11. HIPAA & Compliance Disclaimer
360io is not a medical provider and does not guarantee compliance with the Health Insurance Portability and Accountability Act (HIPAA) or any other healthcare-specific regulations. Clients who use the Services for medical, aesthetic, or patient-related purposes are solely responsible for ensuring compliance with all applicable privacy, data protection, and medical laws. If required, a separate Business Associate Agreement (BAA) may be entered into between 360io and the client to address HIPAA obligations. 360io is not responsible for misuse of the Services by clients, including the handling of patient data without proper consent or safeguards.